FAQ - Sales

Frequently asked Questions - Sales

How can the CareAlert Smart Dialler save me money?
The CareAlert Smart Dialler has been designed and manufactured to do away with the need for a monitoring call centre to take the emergency call. This means ...
Fri, 2 Aug, 2013 at 12:52 PM
Isn't a monitored system a much more reliable emergency dialler to have?
A number of years ago the answer to this question would have been yes. However today, the gap between offering a reliable service between monitored emergenc...
Fri, 2 Aug, 2013 at 12:53 PM
What is the range of the waterproof remote pendant?
The waterproof remote pendant is a transmitter operating on a frequency of 433.92MHz. Its range depends on a number of environmental factors, however it wil...
Fri, 2 Aug, 2013 at 12:54 PM
Can I have more than one remote pendant with my CareAlert Smart Dialler?
Yes. You can have as many as you like. If you order the extra pendant with your CareAlert Smart Dialler it will be coded and sent with the unit for an extra...
Fri, 2 Aug, 2013 at 12:54 PM
Can I pay via Electronic Funds Transfer (EFT)?
To pay using EFT, you will need to call our sales number 1300 75 85 95 and instructions will be given to you on how this can be done.
Fri, 2 Aug, 2013 at 12:55 PM
Will I need to re-program the CareAlert Smart Dialler if I lose power?
No. The CareAlert Smart Dialler has EPROM technology meaning that whatever you program into it, will remain, even if power is lost or if the dialler is stor...
Fri, 2 Aug, 2013 at 12:55 PM
How does the CareAlert Smart Dialler know that my call for assistance has been live answered and not by an answering machine or message bank service?
The CareAlert Smart Dialler has been especially designed with a response feature that allows it to know whether you call for assistance has been live answer...
Fri, 2 Aug, 2013 at 12:56 PM
Will I completely own my CareAlert Dialler once I have purchased it outright?
Yes. Unlike some expensive monitoring dialling systems that you rent and never own, this dialler is yours completely once it has been fully paid for.
Fri, 2 Aug, 2013 at 12:56 PM
Has the CareAlert Smart Dialler been tested and approved for Australian standards?
Yes. This product has passed all the strict and rigorous Australian standards including AS/NZS 60950:2000, AS/ACIF S002:2001, AS/ACIF S004:2001. A full set ...
Fri, 2 Aug, 2013 at 12:57 PM
Are there any installation costs after I have purchased my CareAlert Smart Dialler?
The dialler has been designed to be user friendly and can be easily self programmed. If you are not comfortable with following the step-by-step instructions...
Fri, 2 Aug, 2013 at 12:57 PM