FAQ - Sales

Frequently asked Questions - Sales

Am I able to have the CareAlert Smart Dialler pre-programmed on my behalf?
Yes. For a small fee we are able to pre-program up to 5 of your designated numbers into your smart dialler, prior to it being mailed to you. Once it has arr...
Fri, 2 Aug, 2013 at 12:58 PM
How is the CareAlert Smart Dialler boxed and mailed to me?
This product has not only been carefully and attractively packaged but also has a high degree of transportation protection due to the thickness of the prese...
Fri, 2 Aug, 2013 at 12:58 PM
Is the CareAlert Smart Dialler only for the elderly living on their own?
No. While this may be a primary reason for the purchase of this excellent product, nevertheless, the application of using the CareAlert Smart Dialler varies...
Fri, 2 Aug, 2013 at 12:59 PM
How does the CareAlert Smart Dialler connect to my home phone line?
The telephone handset plugs into the back of the dialler and the dialler into the telecom jack. Simple! We provide the cable. The dialler also plugs into th...
Fri, 2 Aug, 2013 at 1:01 PM
How long does it take from ordering to receipt of product?
Once paid for it is sent by Australia Post and will generally arrive anywhere in Australia from between 1-5 business days. Some remote country areas may tak...
Fri, 2 Aug, 2013 at 1:01 PM
Can I have the CareAlert delivered to another address other than my own?
Yes, this is fairly common. The system allows for a delivery address as against the address of the person ordering. This does not affect the warranty for th...
Fri, 2 Aug, 2013 at 1:02 PM
Can I communicate with the person that is in trouble?
Yes, two way communications is possible over the loud speaker and microphone system built into the Smart Dialler. It sits alongside your phone and so obviou...
Fri, 2 Aug, 2013 at 1:02 PM
Will my email details be used for other purposes other than communication with CareAlert?
No the email details will never be shared with any other organisation and will be only be used by CareAlert.
Fri, 2 Aug, 2013 at 1:03 PM
What do the calls cost me if the CareAlert Smart Dialler dials out for help?
No more than if you lifted the phone handset and dialled with your own phone. After all that is what it is doing, only it is automated.
Fri, 2 Aug, 2013 at 1:03 PM
How do Triple Zero (000) know to send an ambulance and how do they know the address?
The pre-recorded message that you place on the dialler mentions your name and address and the fact that you have pressed your CareAlert button. As soon as 0...
Fri, 2 Aug, 2013 at 1:03 PM