FAQ - Sales

Frequently asked Questions - Sales

How do I know if my battery requires replacement in the pendant?
The pendant battery is a 23A 12V battery available at most supermarkets. We state that they should be replaced every 2-3 years, they will however continue m...
Fri, 2 Aug, 2013 at 1:04 PM
In the event of power failure to the premises does a battery backup system continue to protect the user until power is restored?
Yes, the dialler has a 9V rechargeable battery backup which usually lasts for some hours and will permit dialling for help during a power blackout. When the...
Fri, 2 Aug, 2013 at 1:04 PM
Is it safe to wear the pendant if I have a pacemaker?
Yes, the pendant has no electromagnetic field that affects a pacemaker and when activated sends a 433MHZ signal at a very low power rate (same strength as a...
Fri, 2 Aug, 2013 at 1:05 PM
Can the pendant be worn as a wrist button?
Yes, we provide in the standard pack both a necklace and wristband and you choose which you wish to attached to the button. The necklace is a soft nylon and...
Fri, 2 Aug, 2013 at 1:05 PM
Do you provide a Key Safe as well as the CareAlert Smart Dialler?
Yes, we provide a Key Safe Lock for locking the house keys safely on the outside of the home. This automates the gaining of access to the person needing hel...
Fri, 2 Aug, 2013 at 1:06 PM
What if the first person on the dialler is away on holidays?
The Smart Dialler will dial that number and even if it should go to message bank our dialler will then dial on to the next number you placed in its memory. ...
Fri, 2 Aug, 2013 at 1:06 PM
Is a land line required for the CareAlert to operate or will it work with a mobile?
The CareAlert Smart Dialler needs a land line with dial tone to dial out for help. It will at this stage not work in conjunction with a mobile phone.
Fri, 2 Aug, 2013 at 1:07 PM
Is it easy to accidentally activate the pendant by leaning on the button?
No, our pendant is unique in that it requires simultaneous pressure on the two red buttons on the sides of the pendant. This is a design feature to prevent ...
Fri, 2 Aug, 2013 at 1:07 PM
I have a wall phone high up in the kitchen – can the CareAlert still be connected to it?
Yes it can. It does however mean that two cables will be seen joining the phone with the Dialler on the bench below. If you have another phone port elsewher...
Fri, 2 Aug, 2013 at 1:07 PM
I have ADSL Broadband and use a computer system and phone line - can I also use a careAlert at the same time?
Yes, you can. Where you have the usual filter splitter with an 'adsl' port and a 'phone' port alongside one another you simply plug the Care...
Fri, 2 Aug, 2013 at 1:08 PM